Cancellation policy

Pre-orders

A pre-order lets you reserve an item before it is available to ship. Depending on the item, we may take no payment or collect a deposit at checkout. If a payment is due later, we may store your payment method securely and charge the full amount or remaining balance when we fulfil your order.

You can cancel a partially paid pre-order before it is fulfilled. To request a cancellation, email team@lightofcards.com.au with your order number.

Once your order has been fulfilled, please refer to our Refund Policy for returns and refunds. Your rights under the Australian Consumer Law apply.